FAQ

Answers, without the runaround. If your question is not here, write to info@faustthebrand.com and we will reply within one business day.

Product

Do the lenses protect against UV?

Yes. Every Faust lens carries UV400 protection, blocking 100% of UVA and UVB rays. The pact is with the sun, not against your eyes.

What are the frames made of?

Titanium. Light, strong, hypoallergenic, and built to outlast trends. Form 03 weighs just 9.5 grams. Every frame carries our shared signatures: open triangular temple tips, the S-curve bridge, and the Deal With The Sun engraving.

Can I fit prescription lenses?

Yes. Any optician can fit prescription lenses into our titanium frames. Note that replacing the original lenses is done at your own discretion and is not covered by our warranty.

Which form fits my face?

We wrote a guide for exactly this. See Find Your Form for measurements and recommendations by face shape. When in doubt, Form 04 flatters nearly everyone.

What comes in the box?

Your frame, a protective hard case, and a microfiber cloth. Everything you need to keep the pact intact.

Shipping

Where do you ship?

We ship to 57 countries across Europe, the Americas, Asia, Oceania and Africa. Shipping within Albania is free.

How long does delivery take and how much does it cost?

Standard Shipping is 10 EUR and arrives in 7 to 14 business days. DHL Express is 30 EUR and arrives in 1 to 3 business days. Albania ships free.

Will I pay customs duties?

Depending on your country, import duties or taxes may apply on arrival. These are set by your local customs authority and are the responsibility of the customer.

Returns and warranty

What is your return policy?

You have 14 days from delivery to return your frames, unworn and in their original case and packaging. Return shipping is paid by the customer unless the item is defective. Refunds are issued within 10 business days of receiving the return. Full details on our Shipping & Returns page.

Is there a warranty?

Yes. Every frame is covered by a 30 day manufacturing warranty. If something is wrong with the build, we make it right. Damage from wear, accidents or modifications is not covered.

Care

How do I care for my frames?

Rinse with lukewarm water, dry with the microfiber cloth, and store in the hard case when not on your face. Avoid leaving them on a car dashboard or anywhere heat builds. Titanium endures, lenses prefer respect. Full guidance on our Care page.

Still have a question? Write to info@faustthebrand.com. Deal With The Sun.